SHIPPING & PRODUCT RETURNS
SHIPPING POLICY
Shipping can only be accurate if your personal information is inputed through out Etsy store.
Expect 2-4 weeks shipping times.
SuperNovaK9 is not liable for any lost or damaged items once they have left our location, if there are any issues please contact us and we will do our best to satisfy our customers
SuperNovaK9 is not responsible for shipping costs if items need to be shipped back, in some cases SuperNovaK9 will help with shipping costs which you will need to contact us to discuss as it is a case by case basis.
WARRANTY AND DISCLAIMER
HARDWARE & PRODUCT WARRANTY
We strive to create high-quality products that you and your dog can enjoy in the years to come. While all of the metal hardware used is warrantied against breakage for 1 calendar year of purchase date, in the rare occurrence that the hardware fails, we will replace the hardware free of charge (shipping excluded). We suggest inspecting your items regularly.
Please note: Hardware plating WILL wear off over time. Regular wear of the plated hardware is cosmetic and NOT considered defective.
Salt water can corrode this hardware which is not covered under our warranty. We recommend washing your product with soap and water after every salt water adventure.
This warranty does not include any damage from wear and tear, misuse, chewing, or the use of topical flea and tick treatments (which can damage/discolor). For any warranty inquiries please e-mail us at
COLOUR
We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
HANDMADE ITEMS
Each item is handmade and may vary slightly from the product photo. These variations are what make your piece unique. We strive to create items as we would want to receive them if we were the customer. If the item does not meet our standards, it does not get shipped out.
RETURN & EXCHANGE POLICY
All our products are handmade to order and therefore, we are unable to accept returns or exchanges unless there is a warranty issue.
Before ordering, please ensure to properly measure your pet’s neck to ensure you order the right size of collar. If you have any questions about sizing before ordering please contact us through our Facebook Messenger or email us at info@supernovak9.com– we would love to help ensure you order exactly what you want.
PRODUCT DISCLAIMER
Customers who use our products acknowledge that SuperNovaK9 shall not be liable or responsible to any person, pet or entity for loss or damage caused, or alleged to have been caused, directly or indirectly by or from the products, information or ideas contained, suggested or referenced in any of our marketing material, packaging or website.
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Never at any time place a collar/harness that is too tight or too loose around the dog’s neck.
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Always make sure that your dog is under supervision when using SuperNovaK9 products.
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If your dog is an excessive puller, please consider a harness or simply use the collar as an accessory.
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Never attempt to place a faulty or broken collar/leash on your pet.
Owners must ensure they buy the correct size for their pet and check the item fits properly prior to use. Please refer to the sizing options on each product page.
If you need more information, contact our Customer care service at info@supernovak9.com